Shipping policy

Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with NotPedals.com. NotPedals is a marketplace for independent pedal builders. This policy explains how your order ships, what it costs, and what to expect after you buy.

Who ships your order

Pedals on NotPedals ship either from our US warehouse or directly from the independent builder who made them. Builders are based in several countries, so your pedal may ship from outside your country. Each product page shows where it ships from and how it's fulfilled.

If your order includes pedals from more than one builder, or a mix of in-stock and built-to-order pedals, it will arrive in separate shipments, each with its own tracking.

Order processing

  • Ships Immediately / Limited Batch: these pedals are in stock and usually ship within a few business days of your order.
  • Built to Order: these pedals are made for you after you order. The expected build time is shown on the product page, and your pedal ships once it's finished.

You'll receive an email with tracking when each shipment leaves.

Shipping costs

Shipping costs are calculated and shown at checkout, based on where your pedal ships from and where it's going. Free shipping may be available on some orders, as shown at checkout.

Shipping charges cover postage only. They do not include import duties, taxes or customs fees (see below).

Delivery times

Delivery times are estimates, not guarantees, and start once your order ships. Carrier delays, customs processing, weather and other events outside our control can affect them.

Import duties, taxes and customs fees

If your pedal ships from another country, it may be subject to import duties, tariffs, taxes (such as VAT or GST), and carrier brokerage or handling fees. These charges are not collected at checkout and are the customer's responsibility.By completing checkout, you confirm that you accept responsibility for them.

  • US customers: the US no longer allows duty-free entry for low-value parcels, so pedals shipped to the US from outside the US will have import duty to pay.
  • How you'll pay: in most cases, the carrier or its customs partner will contact you by email or SMS with a link to pay before your parcel can be delivered. For UK shipments to the US, this is DPD's customs partner, Mark3 International (MK3i). Please watch for this message and check your spam folder.
  • Duties required before shipping: on some routes the carrier requires duties to be paid before the parcel leaves. If so, we'll contact you to arrange payment, and the order will ship once it's received.
  • Amounts are set by customs authorities and carriers, not by NotPedals, and depend on the product, its value, its country of origin and your country's rules. We recommend checking your local import rules before ordering.

Unpaid duties and returned parcels

If import charges aren't paid, or delivery is refused, the parcel can't be delivered and will be returned to the sender. In that case:

  • Reshipping: if you'd like the order sent again, you pay the cost of reshipping plus any associated fees. That includes return shipping, storage and carrier or customs charges incurred. Import duties will still apply to the reshipped parcel.
  • Refunds: if you request a refund instead, a 40% restocking fee applies to the purchase price. The original shipping charge and any fees the carrier charges us for the return are also non-refundable.

Where we ship

We currently ship to the countries available at checkout. We do not ship to countries in the European Union. If your country isn't available at checkout, we can't ship there yet.

Order tracking

Each shipment comes with a tracking number and link where available. Tracking can take a day or two to update after you receive it.

Address accuracy

Please check your shipping address carefully at checkout, and contact us straight away if it needs correcting. We can't change an address once a pedal has shipped. If a parcel is returned because of an incorrect or incomplete address, reshipping costs are the customer's responsibility.

Lost, damaged or delayed parcels

If your order is lost, arrives damaged, or is significantly delayed, contact us and we'll work with the builder and the carrier to sort it out. For damage, please keep the packaging and send us photos.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. We may be able to help before it ships, but we can't modify an order once it's in transit. Approved refunds go back to the original payment method.

Questions?

Contact us at hello@notpedals.com.